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Arcadis
Especialista De Garantia De Servicos
Remote · Brazil · Full time · Mid level
About the role
Act as a specialist in Service Assurance and IT Service Management ensuring governance, quality, and continuous improvement of IT services globally. Focus on managing critical incidents, problems, changes, and operational risks.
What you’ll do
• Govern ITSM processes ensuring quality and risk mitigation. • Coordinate Major Incidents and communicate with stakeholders. • Conduct Problem Management and Root Cause Analysis. • Manage Change Enablement and risk assessments. • Monitor indicators and promote continuous service improvement.
What you’ll bring
• Degree or equivalent experience in IT or related fields. • Strong experience in ITSM/ITIL processes. • Knowledge of ITSM platforms, RCA, CAB, governance, and risk controls. • Experience in global IT operations or Shared Services. • Advanced or fluent English required.
Life at Arcadis
Arcadis fosters a skills-based approach to career growth and values diversity, inclusion, and belonging. Employees contribute to sustainable solutions and meaningful work.
About Arcadis
Arcadis is a global leader in sustainable design, engineering, and consultancy for natural and built assets, with over 34,000 employees in more than 30 countries.