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The Sydney Call Centre
Entry Level Remote Customer Service Representative
Remote · Prince Edward Island, Canada · Entry level
About the role
Support inbound calls, troubleshoot technical issues, and process back-office tasks for clients. Deliver exceptional customer service and build lasting relationships.
What you’ll do
• Engage with customers via inbound calls. • Manage accounts and process requests. • Identify upsell opportunities. • Explain products and services clearly. • Escalate complex issues to management.
What you’ll bring
• Age 18+ with high school diploma or equivalent. • Strong written and verbal communication skills. • Typing speed of 20+ WPM with accuracy. • Basic Microsoft Office proficiency. • Dependable with strong work ethic.
Life at The Sydney Call Centre
Offers paid time off, health benefits, life insurance, career growth, paid training, and a casual dress code. Team-oriented and engaging work environment.
About The Sydney Call Centre
MCI is a tech-enabled business services company delivering customer experience, BPO, and technology solutions worldwide. It operates multiple subsidiaries including The Sydney Call Centre.