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Cresta
Embedded AI Expert
Remote · USA · Full time · Mid level
$100k–$140k / year
About the role
Join Cresta as an Embedded AI Expert to configure and maintain self-service AI products and support customers. Provide insights, monitor trends, and mentor customer analysts to optimize contact center operations.
What you’ll do
• Work closely with customers to operationalize program strategy. • Obtain Opera certification and set up keyword rules. • Use voice analytics to identify key conversation topics. • Monitor trends and anomalies in customer conversations. • Provide mentoring and support to customer analysts.
What you’ll bring
• 1-5 years relevant experience. • Contact center experience preferred. • Excellent communication skills. • Strong problem-solving abilities. • Proficient in Microsoft Office and SaaS software.
Life at Cresta
Offers medical, dental, vision plans, flexible vacation, paid parental leave, wellness stipend, and professional development. Collaborative and supportive environment.
About Cresta
Cresta provides AI-driven customer experience solutions used by leading companies like United Airlines and Marriott. Founded from Stanford AI Lab, backed by top investors.