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TripActions
Director Travel Services
Remote · USA · Senior level
About the role
Lead and scale North America Travel Services operations to deliver exceptional customer experiences and operational excellence. Drive technology adoption and build high-performing teams to support business growth.
What you’ll do
• Lead and scale Travel Services operations across North America. • Develop scalable support strategies and operational models. • Build and inspire high-performing teams. • Own operational performance and key service metrics. • Champion AI and automation adoption to improve service delivery.
What you’ll bring
• 10+ years in Operations or Customer Support. • 5+ years senior leadership experience. • Experience with contact center operations and workforce management. • Proven ability to leverage AI and automation in customer support. • Strong travel industry experience preferred.
About TripActions
TripActions is a travel technology company focused on delivering innovative travel services and solutions globally.