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Cresta
Director Of Enterprise AI Success
Remote · USA · Senior level
$180k–$245k / year
About the role
Lead and develop a team of AI Success Managers supporting enterprise customers. Drive adoption, retention, and measurable business outcomes using AI solutions.
What you’ll do
• Hire, coach, and develop AI Success Managers. • Build trusted relationships with enterprise stakeholders. • Drive AI adoption and measurable performance improvements. • Lead retention, risk mitigation, and expansion strategies. • Partner cross-functionally to enhance customer experience.
What you’ll bring
• Experience leading customer success or account management teams. • Track record driving retention and expansion in SaaS or AI. • Ability to manage complex enterprise portfolios. • Strong technical fluency in AI and SaaS products. • Exceptional executive communication and data-driven mindset.
Life at Cresta
Comprehensive medical, dental, vision coverage and flexible PTO. Paid parental leave and retirement savings plan. Remote work setup budget and wellness stipend.
About Cresta
Cresta provides an AI platform that enhances customer experience by combining conversational AI agents and real-time human agent augmentation. Trusted by leading companies like United Airlines and Marriott.