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Who Gives A Crap
Cx Data Analytics And Insights Lead
Remote · Philippines · Senior level
About the role
Lead the Customer Experience team by transforming customer data into actionable insights. Drive data integrity and support strategic decision-making to enhance customer satisfaction and business growth.
What you’ll do
• Map customer data and design strategic data goals. • Manage data request intake and maintain scorecard accuracy. • Integrate AI tools to accelerate insight delivery. • Collaborate on change management success metrics. • Establish governance and searchable insight libraries.
What you’ll bring
• Translate complex data into compelling narratives. • Build dashboards and explain data to non-technical teams. • Maintain data integrity and continuous improvement. • Develop governance frameworks for scalability. • Align stakeholders and build trust across teams.
Life at Who Gives A Crap
Certified B Corp™ with competitive salaries, healthcare support, paid leave, learning opportunities, and a strong culture of pride and impact.
About Who Gives A Crap
Who Gives A Crap makes eco-friendly products and donates 50% of profits to fund global sanitation projects, aiming to provide clean water and toilets worldwide.