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RateHawk
Customer Support Specialist
Remote · Albania · Full time · Entry level
$898–$1.2k / month
About the role
Provide expert advice and resolve client issues for business travel bookings in the European market. Communicate with suppliers, hotels, and clients to ensure smooth operations.
What you’ll do
• Resolve client issues rapidly and effectively. • Advise clients on bookings and products. • Communicate via email and phone with suppliers and clients. • Use CRM systems and internal databases efficiently.
What you’ll bring
• English upper intermediate and Italian B2 proficiency. • Kindness, empathy, stress-resistance, politeness, responsibility. • Quick learner and results-focused. • Functioning computer and microphone. • Travel business knowledge is an advantage.
Life at RateHawk
Work remotely with a young, active team and flexible schedule. Competitive salary with bonuses and continuous learning opportunities. Enjoy corporate discounts on hotels and services.
About RateHawk
RateHawk is a fast-growing international travel-tech company passionate about travel and technology, offering a fantastic culture and growth opportunities.