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Mercury
Customer Support Specialist
Remote · Full time · Mid level
$43.3k–$58.4k / year
About the role
Provide warm, competent support to users of Mercury's fintech products. Solve user problems and improve customer experience.
What you’ll do
• Answer user questions via chat, email, and phone. • Handle account requests and disputes. • Teach customers product usage. • Identify systemic flaws causing issues. • Collaborate with engineering and partner banks.
What you’ll bring
• 2+ years in customer support or experience. • Exercise empathy consistently. • Translate complex terms clearly. • Stay calm multitasking. • Communicate well with startup customers.
Life at Mercury
Offers competitive salary, equity, and benefits. Values diversity and provides accommodations.
About Mercury
Mercury builds a complete finance stack for startups, serving over 300,000 businesses globally.