Find your next role
Discover roles across ambitious teams
12,806 jobs
- More jobs
The Nielsen Company
Customer Support Representative II
Remote · Mexico · Full time · Mid level
About the role
Serve as a vital contact for clients ensuring operational excellence and high-quality problem resolution. Support clients using Nielsen proprietary applications including software and hardware.
What you’ll do
• Respond to and resolve client inquiries via Helpline. • Manage ticket volume and adhere to staffing schedules. • Meet Service Level Agreements consistently. • Participate in training and document common issues. • Communicate technical solutions and escalate complex issues.
What you’ll bring
• Technical proficiency with proprietary applications. • Effective communication skills. • Ability to manage workload and meet SLAs. • Continuous learning and knowledge sharing. • Maintain accurate client interaction records.
Life at The Nielsen Company
Nielsen promotes a diverse and inclusive workplace with a commitment to equal opportunities and a supportive environment.
About The Nielsen Company
Nielsen provides powerful media insights to drive client decisions and deliver extraordinary results globally.