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Moniepoint
Customer Support Officer
Ughelli, Delta, Nigeria · On-site · Full time · Entry level
About the role
Provide high-quality support to walk-in customers and WhatsApp groups, resolving enquiries and technical issues. Serve as first contact and collaborate internally to improve customer experience.
What you’ll do
• Serve as first contact for walk-in and WhatsApp customers. • Provide prompt, accurate responses to inquiries. • Log all support requests for tracking. • Coordinate with teams for issue resolution. • Escalate complex issues to Team Lead.
What you’ll bring
• 1-2 years customer service experience. • Minimum BSc or HND qualification. • Completed NYSC or valid exemption. • Excellent written and verbal communication. • Strong problem-solving and empathy.
Life at Moniepoint
Competitive compensation, benefits, and career growth opportunities. Support for professional development.