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JumpCloud
Customer Support Engineer Tier 2 Windows
Remote · Brazil · Full time · Mid level
About the role
Provide world-class technical support to JumpCloud customers resolving high priority issues. Collaborate across teams to ensure timely defect resolution and customer success.
What you’ll do
• Provide technical support via email, phone, chat, remote sessions. • Manage queue of high priority complex technical issues. • Reproduce issues and respond timely to customers. • Collaborate with peers and internal teams for solutions. • Participate in on-call rotation for outage monitoring.
What you’ll bring
• 5+ years technical customer-facing experience. • 2+ years handling mission critical escalations. • In-depth Windows platform knowledge. • Strong Active Directory understanding. • Bilingual English and Portuguese.
Life at JumpCloud
JumpCloud values human connection and diversity, fostering a supportive and innovative remote-first culture.
About JumpCloud
JumpCloud is an AI-powered unified IT management platform securing modern workforces globally by consolidating identity, device, and access management.