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LemFi
Customer Support Associate
Lagos, Nigeria · Hybrid · Full time · Entry level
About the role
Provide first contact support for LemFi customers resolving queries on transfers, accounts, and products. Ensure customer issues are fully resolved with empathy and accuracy.
What you’ll do
• Resolve customer queries via chat, email, and other channels. • Own issues from first contact to resolution. • Identify patterns and suggest improvements. • Use AI tools and knowledge bases for faster answers. • Maintain accurate customer records and logs.
What you’ll bring
• Undergraduate degree or postgraduate qualification. • 0-2 years work experience. • Exceptional written and spoken English. • Organized and able to handle multiple conversations. • Comfortable with Google Workspace and CRM platforms.
Life at LemFi
Work with a diverse team building meaningful financial solutions for immigrants. Impact millions by improving financial inclusion.
About LemFi
LemFi builds a financial ecosystem for immigrants, offering remittances, multi-currency accounts, credit, and more across 21 countries.