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Hopper
Customer Success, Travel Operations Specialist
Remote · Philippines · Mid level
About the role
Manage escalations and complex travel operations to ensure customer satisfaction and loyalty. Coordinate with airlines, hotels, and partners to resolve issues efficiently.
What you’ll do
• Document and manage internal escalations. • Monitor multiple queues and adjust priorities. • Interpret travel advisories and coordinate workflows. • Communicate with airlines, hotels, and customers. • Support Hopper-specific travel products.
What you’ll bring
• 3+ years in airline or travel agency roles. • Proficiency with Sabre GDS, knowledge of Amadeus and Travelport. • Understanding of fares, ticketing rules, and NDC products. • Strong English communication; French is a plus. • Knowledge of North American geography and booking decisions.
Life at Hopper
Competitive salary with full health insurance coverage for employees and dependents. Unlimited PTO, internet allowance, 13th month salary, travel stipend, and entrepreneurial culture with open communication.
About Hopper
Hopper is a leading travel platform combining travel agency services with fintech products to offer transparency and savings. It serves hundreds of millions globally and partners with major brands through its B2B division HTS.