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Shopmonkey
Customer Success Manager, SMB
Remote · Mexico · Full time · Mid level
About the role
Support customer engagement and growth initiatives by building relationships and driving product adoption. Collaborate with teams to ensure customer success throughout their journey.
What you’ll do
• Develop and maintain customer relationships. • Conduct regular check-ins to ensure high NPS. • Assist with onboarding and product education. • Drive upsells, cross-sells, and renewals. • Act as primary contact for customer concerns.
What you’ll bring
• Fluency in English and Spanish. • 1-3 years in customer success or client-facing role. • Experience with CRM tools like Salesforce. • Strong interpersonal and communication skills. • Customer-centric mindset with high emotional intelligence.
Life at Shopmonkey
Offers health benefits, parental leave, 401(k), flexible time off, and charitable matching. Values employee well-being and inclusion.
About Shopmonkey
Shopmonkey provides cloud-based software to help auto-repair shops streamline operations. Trusted by over 3,500 shops in the U.S. and Canada, it aims to transform the $500B car repair market.