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Elation Health
Customer Success Manager, Small Group
Remote · USA · Full time · Mid level
$80k–$105M / year
About the role
Engage, retain, and grow small to mid-tier healthcare practices using AI-driven, low-touch engagement strategies.
What you’ll do
• Execute growth, retention, and adoption campaigns. • Monitor customer health and act on risks or opportunities. • Serve as primary contact for customer inquiries. • Manage upsell, cross-sell, and renewal processes. • Use CRM and AI tools to drive customer lifecycle management.
What you’ll bring
• 2+ years in healthcare SaaS or customer-facing sales. • Interest in healthcare SaaS or digital health. • Strong written and verbal communication. • Adaptability and customer empathy. • Experience or interest in CRM and campaign tools.
Life at Elation Health
Elation values diversity and inclusion, fostering a supportive and equitable work environment.
About Elation Health
Elation Health helps independent primary care thrive through innovative healthcare technology solutions.