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Motive
Customer Success Manager, Enterprise
Remote · Mexico · Mid level
About the role
Manage customer relationships in Mexico to ensure value realization and adoption of Motive's solutions. Drive retention, renewals, and customer satisfaction throughout the customer lifecycle.
What you’ll do
• Own book of business for expansion and renewals. • Ensure revenue retention and account renewals. • Drive adoption, training, and best practices. • Maintain high customer satisfaction and client health. • Assist customers with support and escalation processes.
What you’ll bring
• 3+ years in customer-facing roles. • 2+ years as a Customer Success Manager. • Bilingual in Spanish and English. • Experience managing revenue and renewals. • Ability to build strong client relationships.
Life at Motive
Motive values diversity and inclusion, offering a supportive and equal opportunity workplace.
About Motive
Motive provides tools to improve safety, productivity, and profitability for physical operations across multiple industries using AI-driven fleet management solutions.