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The Helmsman Group
Customer Service
Remote · United States · Full time · Entry level
About the role
Provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience.
What you’ll do
• Respond promptly to customer inquiries via phone, email, and chat. • Assist customers with product information, order status, and troubleshooting. • Maintain professionalism and empathy in all interactions. • Document customer interactions and feedback in CRM system. • Collaborate with departments to resolve complex issues.
What you’ll bring
• Strong communication skills. • Problem-solving mindset. • Passion for helping others. • Previous customer service experience preferred. • Ability to work in a fast-paced environment.
Posted 2 hours ago