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Fortune Brands
Customer Service Representative
Remote · United States · Full time · Entry level
$35k–$45k / year
About the role
Provide high quality customer care to B2B customers managing inbound calls, emails, and orders. Support team initiatives to enhance business strategies in a fast-paced environment.
What you’ll do
• Validate orders accurately for $1 billion sales revenue/year. • Manage order modifications per customer requests. • Respond to inquiries on order status, inventory, pricing. • Resolve customer issues via phone, email, fax. • Collaborate with cross-functional departments.
What you’ll bring
• Associate's or Bachelor's degree preferred. • Minimum 1 year customer service experience. • Proficient in Excel, Word, PowerPoint. • SAP experience preferred. • Strong communication and problem-solving skills.
Life at Fortune Brands
Offers comprehensive health plans, 401(k) with company contribution, product discounts, flexible time off, adoption benefits, and Employee Resource Groups.
About Fortune Brands
Fortune Brands is a leading home, security, and digital products company with trusted brands like Moen and Master Lock, focused on innovation and sustainability.