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Eco Global
Customer Service Associate
Remote · Full time · Entry level
About the role
The Customer Service Associate addresses customer concerns and product issues to retain customers. They communicate professionally and multitask between listening, speaking, and documenting calls.
What you’ll do
• Attend training to grow product knowledge and customer service skills. • Resolve customer inquiries via phone, walk-in, mail, fax, and email. • Log incoming calls into CRM system. • Identify customer needs and escalate inquiries. • Maintain confidentiality and update customer information.
What you’ll bring
• High School Diploma or equivalent. • 1+ years customer service experience. • Successful completion of training. • Proficient computer and CRM skills. • Excellent verbal and written communication.