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Tekmetric
Customer Results Manager II
Remote · USA · Full time · Entry level
About the role
Manage the full customer journey for single-location auto repair shops. Drive product adoption and retention during the first six months on the platform.
What you’ll do
• Guide new shops through onboarding and account setup. • Build relationships and serve as primary contact. • Lead calls and training sessions for adoption. • Monitor product usage and drive best practices. • Handle customer risks and escalations.
What you’ll bring
• 1-2 years in customer onboarding or success. • Manage concurrent onboarding timelines. • Lead customer-facing calls clearly. • Strong time-management and documentation. • Adapt to ambiguity and change.
Life at Tekmetric
Flexible remote work with competitive salaries and flexible PTO. Comprehensive health benefits and mental health support. 401(k) with employer match and education support.
About Tekmetric
Tekmetric provides cloud-based software to help auto repair shops run smarter and grow faster. Founded in Houston in 2017, it focuses on innovation and customer service.