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Dandy
Customer Onboarding Operations Manager
Remote · USA · Full time · Senior level
$108k–$128k / year
About the role
Lead the operational engine driving customer activation and onboarding readiness. Manage a team to ensure customers reach first value quickly and reliably.
What you’ll do
• Build and operationalize onboarding readiness model. • Forecast training demand and align capacity. • Manage scheduling systems for training. • Lead and develop Training Coordinators team. • Create scalable onboarding systems and playbooks.
What you’ll bring
• 5+ years operational experience in scaling environment. • Experience leading coordination-heavy teams. • Strong track record building scalable processes. • Comfort with capacity planning and throughput. • Ability to coordinate complex multi-stakeholder projects.
Life at Dandy
Offers comprehensive benefits including healthcare, dental, mental health support, parental resources, retirement options, and paid time off. Inclusive and accessible workplace committed to diversity.
About Dandy
Dandy transforms the dental industry with technology, building operating systems for dental offices globally to empower clinicians and teams.