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Nikemfol
Customer Experience Support Officer
Ikeja, Lagos, Nigeria · On-site · Full time · Entry level
₦100k–₦150k / month
About the role
Serve as the friendly voice of the company, interacting with clients and ensuring seamless customer experiences. Address inquiries and help clients navigate offerings confidently.
What you’ll do
• Respond promptly to customer inquiries via chat, email, and phone. • Log customer feedback and recurring issues for service improvement. • Listen actively and troubleshoot client issues effectively. • Provide clear and accurate details about services and processes. • Collaborate with team members to ensure smooth operations.
What you’ll bring
• Minimum HND/B.Sc. in any field with relevant experience. • Passion for helping people and delivering exceptional service. • No prior customer support experience required. • Comfortable using basic office tools and messaging apps. • Strong communication and problem-solving skills.
Life at Nikemfol
Supportive, collaborative, and inclusive work culture with extensive training and career development.
About Nikemfol
Nikemfol Limited is an emerging fashion brand specializing in high-quality, culturally inspired contemporary apparel for modern consumers.