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Flex
Customer Experience Specialist
Remote · USA · Full time · Mid level
$60k–$100k / year
About the role
Serve as a trusted advisor delivering premium service to high-net-worth members. Handle complex fintech scenarios with precision and autonomy.
What you’ll do
• Handle complex customer issues across banking, credit, and payments. • Guide VIP accounts through multi-step processes with excellence. • Manage sensitive scenarios with discretion and expertise. • Coordinate with engineering, underwriting, risk, and compliance teams. • File bug reports and update documentation for process gaps.
What you’ll bring
• Fluent English, written and spoken at professional level. • 2+ years fintech or financial services customer support experience. • Availability to work nights and weekends. • Experience with Zendesk, Salesforce, or similar CRM tools. • Strong judgment and investigative mindset.
Life at Flex
Work remotely with autonomy and no micromanagement. Access to medical, dental, vision insurance, paid time off, and 401(k). Eligible for equity compensation.
About Flex
Flex is building an AI-native private bank for business owners, re-architecting financial systems for entrepreneurs with a focus on banking, credit, payments, and financial operations.