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Flash Delivery (Flash Express)
Customer Experience Officer
Lagos, Nigeria · On-site · Full time · Mid level
₦75k–₦150k / month
About the role
Manage customer inquiries and complaints to improve satisfaction. Track shipments and escalate unresolved issues.
What you’ll do
• Handle customer inquiries and complaints. • Track shipments and provide updates. • Escalate unresolved issues. • Maintain customer records. • Improve customer satisfaction ratings.
What you’ll bring
• OND/HND/Bachelor's degree in relevant field. • 1-3 years customer service experience. • Experience in logistics or e-commerce support preferred. • Excellent communication skills. • Conflict resolution and computer literacy.
About Flash Delivery (Flash Express)
Flash Delivery (Flash Express) is a technology-driven logistics and courier company providing fast, reliable parcel delivery and supply chain solutions.