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Flash Delivery
Customer Experience Officer
Ilupeju, Lagos, Nigeria · On-site · Full time · Entry level
₦120k–₦150k / month
About the role
Manage customer inquiries and complaints to improve satisfaction and retention. Track shipments and maintain customer records.
What you’ll do
• Handle customer inquiries and complaints. • Improve customer satisfaction ratings. • Escalate unresolved issues. • Track shipments and provide updates. • Maintain customer records.
What you’ll bring
• Experience in logistics or e-commerce customer support. • OND / HND / Bachelor's Degree in relevant field. • 1–3 years customer service experience. • Computer literacy. • Excellent communication and conflict resolution skills.
About Flash Delivery
Flash Delivery is a technology-driven logistics and courier company providing fast, reliable parcel delivery and supply chain solutions.