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Wisetack
Customer Experience Associate
Remote · USA · Full time · Entry level
$25 / hour
About the role
Help borrowers navigate their financing experience with clarity, empathy, and accuracy. Use AI tools to improve customer outcomes and support efficiency.
What you’ll do
• Support borrowers by phone and other channels with applications and payments. • Follow lending requirements and company policies carefully. • Own borrower issues from first contact through resolution. • Identify pain points and share insights to improve processes. • Use AI tools to enhance speed, quality, and customer outcomes.
What you’ll bring
• Bachelor's degree preferred. • 2+ years in customer support or financial services. • Experience using AI tools in customer support. • Strong verbal and written communication skills. • Experience with Salesforce, Zendesk, or similar platforms.
Life at Wisetack
Offers equity and benefits. Emphasizes a culture of ownership, fast action, and putting customers first.
About Wisetack
Wisetack builds transparent consumer lending products to help service-based businesses thrive. Backed by leading VCs and recognized for rapid growth and customer satisfaction.