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TechMagic
Customer Experience Analyst
Remote · Ukraine · Mid level
About the role
Lead strategic design and optimization of enterprise-scale digital CX capabilities using Qualtrics and analytics platforms. Manage large-scale and multiple small projects to ensure seamless digital experiences globally.
What you’ll do
• QA troubleshooting of complex implementations. • Ensure data governance and taxonomy consistency. • Own data pipelines and integrity decisions. • Manage innovation pipeline and PoC projects. • Orchestrate global rollout and change management.
What you’ll bring
• 3+ years combining business and technology roles. • 2+ years deploying Qualtrics for enterprise clients. • Expertise in XM Discover and XM metrics. • Experience with dashboards and categorization models. • Qualtrics Certification and B2+ English.
Life at TechMagic
Work fully remotely or from offices in Lviv and Kyiv. Benefits include paid vacations, medical insurance, wellness programs, education support, and team activities.
About TechMagic
TechMagic supports a globally recognized luxury hospitality leader with enterprise digital CX solutions built on Qualtrics and analytics platforms.