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Bybit
Customer Excellence Lead
Remote · Europe · Full time · Senior level
About the role
Lead European customer experience strategy, CRM communication, and support operations for regulated digital asset services. Focus on customer satisfaction, scalability, efficiency, and regulatory compliance.
What you’ll do
• Define and execute European customer service strategy. • Oversee customer support operations across markets and channels. • Manage CRM and incident communications. • Ensure high-quality customer support and complaint management. • Drive adoption of service technologies and performance analytics.
What you’ll bring
• 10+ years in customer service or operations leadership. • Experience in crypto, fintech, banking or financial services. • Strong knowledge of crypto trading and digital assets. • Proven ability managing multi-market customer service teams. • Fluent English; additional European languages a plus.
Life at Bybit
Offers professional development funds, regular team events, global collaboration, and career advancement opportunities.
About Bybit
Bybit is a leading cryptocurrency exchange and digital financial platform serving over 80 million users globally, delivering a seamless ecosystem across trading, payments, and Web3.