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United Nigeria Airlines
Contact Centre Supervisor
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Oversee daily operations of the Contact Centre to ensure exceptional customer service. Supervise agents, monitor performance, and resolve escalated issues.
What you’ll do
• Supervise daily Contact Centre operations across multiple channels. • Ensure adequate staffing and shift coverage for 24-hour operations. • Handle escalated customer complaints and service recovery. • Monitor key Contact Centre KPIs and prepare reports. • Conduct quality reviews and implement corrective actions.
What you’ll bring
• Experience in contact centre supervision. • Knowledge of aviation regulations and customer service standards. • Strong leadership and coaching skills. • Ability to analyze performance data and recommend improvements. • Excellent communication and problem-solving skills.
About United Nigeria Airlines
United Nigeria Airlines is an airline company focused on delivering excellent commercial and customer experience through its operations.