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HireLATAM
Community Manager Specialist
Remote · Full time · Mid level
$18k / year
About the role
Support customer engagement and day-to-day execution across Community Management and TikTok Shop. Monitor and respond to customer conversations and help brands maintain consistent interactions.
What you’ll do
• Manage community engagement across social and commerce platforms. • Monitor and respond to customer interactions. • Identify and escalate customer-service issues. • Support TikTok Shop operations and campaign setups. • Coordinate with cross-functional teams and maintain documentation.
What you’ll bring
• 1-3 years experience in community management or related fields. • Strong written communication and proofreading skills. • Ability to adapt communication to brand voices. • Excellent organization and responsiveness. • Comfort working within defined processes and escalation procedures.