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Fairmoney Microfinance Bank
Collections Specialist, SME
Lagos, Nigeria · Hybrid · Full time · Mid level
About the role
Engage defaulting SME customers to recover overdue payments and negotiate payment plans. Maintain accurate logs and track payment promises to prevent account roll forward.
What you’ll do
• Engage defaulting customers via phone, email, and legal means. • Maintain daily activity logs of calls and payment promises. • Verify overdue arrears information and follow up. • Track payments and pending promises. • Negotiate payment plans and settlements.
What you’ll bring
• Microsoft Excel proficiency. • University degree in related field. • 1+ years in consumer loans operations. • Excellent verbal and written communication. • Strong analytical and problem-solving skills.
Life at Fairmoney Microfinance Bank
Offers pension plan, training and development, private health insurance, and performance bonus.
About Fairmoney Microfinance Bank
FairMoney is building a leading mobile bank for emerging markets, offering digital microcredit and expanding financial services across Western Africa and South-East Asia.