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Kaseya
Collections Specialist
Remote · Ireland · Contract · Mid level
About the role
Manage and recover outstanding debts while collaborating with internal teams to drive collections outcomes. Use strong communication and negotiation skills to maintain customer relationships and ensure payment.
What you’ll do
• Initiate contact with customers to negotiate and collect payments. • Communicate via phone, email, or correspondence to resolve issues. • Maintain relationships with Sales, Finance, Billing, and Customer Success. • Keep accurate records of interactions and payment arrangements. • Ensure compliance with debt collection laws and prepare documentation.
What you’ll bring
• Minimum 2 years experience in collections execution. • Experience with collection tools like GetPaid. • Knowledge of collection process fundamentals. • Ability to collaborate cross-functionally. • Strong customer relationship and negotiation skills.
About Kaseya
Kaseya provides AI-powered IT management and cybersecurity software to MSPs and IT organizations worldwide, supporting over 15 million endpoints.