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Talkspace
Client Support Supervisor
Remote · United States · Full time · Mid level
$65k–$72.5k / year
About the role
Lead and develop a team of client support representatives to achieve success metrics. Drive performance, quality, and career development within the team.
What you’ll do
• Lead and develop client support team. • Conduct 1:1 meetings and performance reviews. • Manage staffing and scheduling. • Report on team performance weekly. • Participate in hiring and training.
What you’ll bring
• Bachelor's degree. • 2+ years managing contact center teams. • Experience with Zendesk and Atlassian a plus. • Strong communication and leadership skills. • Passion for customer experience.
Life at Talkspace
Comprehensive medical, dental, vision from day one. Flexible PTO and remote-first environment. Wellness stipend and team events. 401k with matching.
About Talkspace
Talkspace provides accessible mental health services via a HIPAA-compliant platform connecting users with licensed providers.