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Waterfield-Technologies
Client Success Manager
Remote · United States · Full time · Mid level
$85k–$95k / year
About the role
The Client Success Manager ensures clients achieve measurable outcomes from Waterfield's solutions. They drive adoption, value realization, and long-term account growth while managing client relationships and support coordination.
What you’ll do
• Build and maintain trusted client relationships. • Serve as primary liaison for assigned clients. • Coordinate support and service activities. • Act as escalation point for client issues. • Develop and execute client success plans.
What you’ll bring
• 3–7+ years in Customer Success or Account Management. • Strong communication and stakeholder management. • Ability to connect technical solutions to business value. • Experience managing multiple clients. • Preferred experience in CX, CCaaS, SaaS, or managed services.
Life at Waterfield-Technologies
Waterfield Tech values diversity, dedication, and work-life balance. They foster a supportive and growing global team culture.
About Waterfield-Technologies
Waterfield Tech helps companies plan, deploy, and run Customer Experience stacks combining technology and talent to improve customer outcomes and economics.