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Affinity International
Client Relations And Case Management Coordinator
Remote · Full time · Mid level
About the role
Serve as the primary contact for clients and families, managing cases from start to resolution. Ensure high service standards and handle difficult situations professionally.
What you’ll do
• Manage ongoing client cases from initiation to resolution. • Handle complaints and difficult conversations with empathy. • Coordinate staffing changes and ensure service continuity. • Maintain accurate case records and documentation. • Contribute to improving client service processes.
What you’ll bring
• Matric (Grade 12) minimum; diploma advantageous. • 2-3 years client-facing case management experience. • Ability to manage difficult conversations professionally. • Strong written and verbal communication skills. • Highly organized and able to work independently during EST hours.
About Affinity International
Affinity International supports US-based operations with remote roles focused on client relations and case management.