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Datavant
Call Center Supervisor
Remote · USA · Full time · Mid level
$57k–$67k / year
About the role
Manage and oversee call center associates to maintain quality and profitability. Train staff and implement policies to ensure customer satisfaction.
What you’ll do
• Plan and prepare work schedules based on budget and call volume. • Assess customer service model for efficiency and quality improvements. • Appraise performance and resolve complaints. • Ensure associates have necessary skills for excellent service. • Manage difficult customer situations and gather feedback.
What you’ll bring
• 2 years supervisory experience in call center or customer environment. • Experience with Microsoft Office Suite or similar tools. • Strong organizational skills. • Effective verbal and written communication. • Bachelor’s degree or equivalent experience.
Life at Datavant
Datavant offers a high-growth, high-performance culture with total rewards for transforming healthcare. Committed to diversity and inclusion.
About Datavant
Datavant is a healthcare data collaboration platform providing secure, accessible, and actionable data solutions across the healthcare ecosystem.