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Talkspace
Billing And Claims Support Representative
Remote · Full time · Mid level
$24.5 / hour
About the role
Provide expert billing and claims support to Talkspace clients with empathy and accuracy. Contribute to process improvements and support client satisfaction.
What you’ll do
• Educate clients on billing and claims procedures. • Resolve escalated billing inquiries with empathy. • Conduct outbound calls to payors for authorizations. • Draft and provide superbills to clients. • Collaborate on billing-related projects and process improvements.
What you’ll bring
• 2+ years health insurance claims or support experience. • Knowledge of Behavioral Health terminology and insurance benefits. • Comply with PHI and HIPAA guidelines. • Familiarity with payor portals and healthcare clearinghouses. • Experience with Zendesk and Atlassian is a plus.
Life at Talkspace
Comprehensive medical, dental, vision plans and 401k with matching. Monthly wellness stipend and PTO. Remote-first environment with team events and free access to Talkspace products.
About Talkspace
Talkspace is the world’s leading online therapy company serving over 2 million users. It aims to make quality mental healthcare accessible and affordable through tele-health services.