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Instructure
Automation Specialist, Customer Success
Remote · Philippines · Full time · Mid level
About the role
Manage inbound customer success requests and improve workflows through automation. Use AI tools to enhance customer communication and identify growth opportunities.
What you’ll do
• Pilot automation ideas for repetitive tasks. • Use AI tools to speed up inquiry resolution. • Triage incoming customer requests. • Identify and escalate at-risk customers. • Maintain accurate customer records.
What you’ll bring
• College degree or equivalent. • Experience with AI and automation tools. • Strong communication and empathy skills. • Ability to multitask and prioritize. • Problem-solving and team collaboration skills.
Life at Instructure
Offers competitive compensation and ownership program. Flexible work culture with generous time off and wellness programs. Inclusive and supportive environment with learning resources.
About Instructure
Instructure creates intuitive products to simplify learning and personal development, helping people succeed in education and careers.