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Xplor
Application Support Specialist
Remote · Madrid, MD, Spain · Full time · Mid level
About the role
Provide 3rd level technical support for the Exerp Platform and related apps. Resolve complex client issues and maintain strong client relationships.
What you’ll do
• Act as daily contact for clients via tickets and meetings. • Analyze and resolve complex product issues. • Troubleshoot technical issues and track bugs. • Report issues to Engineering with detailed documentation. • Join Major Incident response team for urgent problems.
What you’ll bring
• Bachelor's or master's degree or equivalent experience. • Excellent written and spoken English and Spanish. • Experience with databases, SQL and Excel. • Confidence engaging with clients in critical situations. • Curious, eager to learn, and able to work independently.
Life at Xplor
Offers paid parental leave, volunteer days, diversity initiatives, mental health support, and flexible working arrangements.
About Xplor
Xplor Technologies provides software, embedded payments, and AI solutions for membership and service-based industries to simplify operations and enhance customer experiences.