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Confie TA Admin
Application Support Specialist
Remote · Full time · Entry level
About the role
Provide front-line support for enterprise applications critical to daily operations. Troubleshoot and manage incidents for proprietary platforms and integrated business systems.
What you’ll do
• Serve as initial contact for application incidents and requests. • Log, classify, and prioritize tickets per incident management protocols. • Troubleshoot user errors, access issues, and data discrepancies. • Escalate unresolved issues to Level II support. • Maintain accurate documentation and support ITIL processes.
What you’ll bring
• High School diploma. • Proficiency with ticketing platforms like Jira or ServiceNow. • Knowledge of Microsoft 365 and web collaboration tools. • Familiarity with Windows OS and connectivity troubleshooting. • 0–1 year experience in application support or IT operations.
Life at Confie TA Admin
Competitive weekly salary, legal benefits, Christmas bonus, savings fund, profit sharing, vacation days, private medical insurance, life insurance, and growth opportunities.