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Ascentech Services
After Sales Technical Manager
Lagos, Nigeria · On-site · Full time · Mid level
About the role
Manage customer complaints, after-sales service, warranty management, and service coordination. Ensure excellent customer satisfaction in HVAC or technical equipment sectors.
What you’ll do
• Manage customer enquiries and complaints. • Coordinate after-sales services and warranty claims. • Liaise with technical teams for issue resolution. • Monitor service requests and follow up. • Maintain records and prepare service reports.
What you’ll bring
• Bachelor's or HND in Business or Engineering. • 2-4 years in customer or after-sales service. • Experience in HVAC or technical equipment. • Knowledge of warranty and complaint management. • Strong communication and organizational skills.