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Delivery Hero
Account Manager SMB
Lagos, Nigeria · Hybrid · Full time · Mid level
About the role
Manage a portfolio of SMB partners to grow their sales and Glovo's revenue through commercial terms and promotions. Drive partner engagement and resolve operational issues to boost order volume.
What you’ll do
• Own SMB partner portfolio and build account plans. • Negotiate commissions, promotions, and upsell Glovo Ads. • Conduct 40 partner calls daily and 1-2 field days weekly. • Use data to review portfolio and spot trends. • Resolve partner escalations and reduce churn.
What you’ll bring
• 1-3 years in account or merchant management. • Proven track record hitting commercial targets. • Strong analytical skills with Excel and dashboards. • Experience managing multiple accounts. • Excellent English and based in Lagos or Abuja.
Life at Delivery Hero
Top-notch private health insurance, monthly Glovo credit, extra time off, hybrid work model, online therapy and wellbeing benefits.
About Delivery Hero
Glovo, part of Delivery Hero Group, is a leading local delivery platform operating in 70 countries, connecting users with businesses and couriers for on-demand services.