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Elevenlabs
Account Management Lead
Remote · Ireland, UK · Full time · Senior level
About the role
Lead a team of account managers across UK&I, driving post-sales excellence and customer value. Balance people leadership, strategic direction, and hands-on customer impact.
What you’ll do
• Lead and develop high-performing account management team. • Manage priority accounts and join key customer conversations. • Drive adoption, renewals, and identify expansion opportunities. • Set strategic direction aligning with company goals. • Design scalable playbooks and optimize delivery quality.
What you’ll bring
• 10+ years in SaaS account management or post-sales roles. • 5+ years people leadership experience. • Strong player-coach mindset. • Expertise in customer success methodologies. • Analytical skills to optimize workflows and forecast outcomes.
Life at Elevenlabs
Innovative culture with growth paths and professional development stipends. Annual company offsites and coworking stipends offered.
About Elevenlabs
ElevenLabs is an AI research and product company transforming technology interaction with human-like AI voice models and platforms serving millions globally.