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Outcess Solutions
1st Line Technical Support Agent
Lagos, Nigeria · On-site · Full time · Entry level
About the role
Provide first-level technical support, troubleshoot basic issues, and escalate complex problems. Ensure user satisfaction through timely resolution of support tickets.
What you’ll do
• Provide technical support via phone, email, or other channels. • Troubleshoot hardware, software, network, and system issues. • Log, track, and resolve support tickets promptly. • Escalate complex issues to appropriate technical team. • Follow up on unresolved issues to ensure satisfaction.
What you’ll bring
• Basic knowledge of IT systems, hardware, software, and networking. • Good communication and problem-solving skills. • Strong customer service skills. • Ability to work under pressure and manage multiple tasks. • Basic computer skills and familiarity with ticketing systems.
About Outcess Solutions
OUTCESS is an integrated customer engagement and business process outsourcing company delivering innovative digital solutions to optimize organizational performance.